EMILE HENRY's data protection principles
Your requests to modify your personal data
● As a user of EMILE HENRY services you can modify your personal data from your customer account.
● If you wish to delete your customer account you can also perform this action (attention this action is irreversible you will lose access to your order history, your loyalty points, your promotional codes... But it will be possible to create a new customer account) from your customer account.
● It is possible to export your personal data from your customer account.
● For any other request to access, obtain, rectify or delete your personal data, please contact our service department.
Data controller
All processing of personal data communicated to EMILE HENRY is carried out under the responsibility of the company EMILE HENRY, 13 rue Georges de Vichy, 71110 MARCIGNY (FRANCE), Siret 41828530000012.
What data do we collect?
This data includes your last name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.
Data created and collected during communication includes information about the communicating parties, time of connection, routing information, data transfer protocol, connection format and location information.
During Internet browsing, "measurement data" is collected using cookies. This data cannot be associated with an individual.
The customer information we collect helps us to personalize and continually improve your shopping experience on EMILE HENRY services.
We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, maintain and update our records and thus your accounts with us, provide you with content such as wish lists and customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, to prevent or detect fraud or abuse of our website, and to enable third parties to perform technical, logistical or other functions on our behalf.
List of the types of information we collect:
Information you provide:
We collect and store all the information you communicate to us via our website or by other means. You may choose not to provide us with certain information, but this may limit your use of our services. We use the information you provide to respond to your requests, personalize your future purchases, improve our services and communicate with you.
Information collected automatically:
Whenever you contact us, we receive and store certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the EMILE HENRY website or advertisements and other content displayed on other websites by or on behalf of EMILE HENRY.
E-mail information:
To optimize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive a confirmation of e-mails sent by EMILE HENRY that you have opened. If you do not wish to receive e-mail from us, simply notify us in your account.
How do we manage your information?
Please note that the staff of EMILE HENRY and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data concerning you.
We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.
Your data is processed for the purposes of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive service possible, and informing you about our services.
We also use your data for customer communications, such as sending information about our services and for direct marketing purposes.
We also use data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.
We process potential customers' data for direct marketing purposes.
We strive to ensure that customer data is up-to-date and correct.
We delete obsolete and unnecessary data wherever possible.
We protect all your data through task-based personal access rights and prevent third-party access to data.
Where do we send your data?
We submit your data only to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.
When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for such handling on your behalf.
EMILE HENRY's data protection principles
The purpose of this data protection policy is to describe the principles and practices we follow at EMILE HENRY to ensure the privacy, confidentiality of communication and legal protection of our customers.
EMILE HENRY regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly consult the latest statement.
Important core values for EMILE HENRY include confidentiality of customer data and communication, and protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from the authorities, and good data processing practice.
EMILE HENRY implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and lawful purposes and are not processed in a way incompatible with these purposes.
We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter before it is sent to us.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer personal information. Our security procedures may require us to ask you for proof of your identity before we can disclose your personal information to you.
We constantly train our staff in the principles of data processing and monitor data use by appropriate means.
General principles of customer data management
EMILE HENRY processes only the customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We endeavor not to process incorrect, incomplete or obsolete data.
The processing of customer data is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other reasons, for example at your request or where required by law. Your information may be processed within EMILE HENRY. We encourage our customers to update their contact details regularly.
We record your conversations with our customer service department to verify a business transaction, to respond to your requests and to monitor and develop service quality.
Please note that as a customer of EMILE HENRY, you have the right to check which data concerning you has been stored in our information systems, or that there is no data concerning you in our file. You may also refuse the use of your data in accordance with the relevant legislation. Inspection may be carried out once a year free of charge. The request for data inspection must be made with a document signed between EMILE HENRY and you.
Collection, storage, retrieval and processing of personal data
Register of data collected directly via EMILE HENRY services:
Contact form
● Data collected: email and message
● Purpose: customer relationship management
● Data storage: stored in database
● Retention period: 1 year
● Data access: EMILE HENRY customer relations department
● Is data stored or processed outside the EU: No
Customer account creation
● Data collected: surname, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by yourself, customer classification information, order, delivery, agreement and billing We store what can be connected to you
Purpose: Order / Order tracking / Address / Returns / Credit notes / Loyalty management
● Data retention: Database storage
● Retention period: Customer lifetime / Customers inactive for 2 years are deleted
● Data access: Logistics (partially, only data related to processing and shipping your order) / Marketing department / Customer service department
● Is data stored or processed outside the EU: No
Newsletter opt-in form
● Data collected: email
● Purpose: marketing emails
● Data storage: Optin database
● Retention period: Customer opt-in period, except in the case of refusal by the customer
● Data access : Marketing department
● Is data stored or processed outside the EU: No
In accordance with the French Data Protection Act, you may exercise your right to access and rectify your personal data using the contact button at the top of this page.
EMILE HENRY uses subcontractors for the following operations:
Spread
● Supplier information: https://www.spreadfamily.fr/
● Provider location: France
● Purpose: marketing emails
● Is data stored or processed outside the EU: No
Google Analytics
● Provider information: https://analytics.google.com/analytics
● Provider location: United States
● Purpose: website traffic analysis + Remarketing
● Is data stored or processed outside the EU: Yes
Google Adwords
● Provider information: https://adwords.google.com
● Provider location: United States
● Purpose: Advertising + Remarketing
● Data stored or processed outside the EU: Yes
Sending and sharing data
EMILE HENRY may only submit your data to third parties in accordance with current legislation. We submit information on request to authorities, e.g. police and security authorities, as well as other authorities for reasons specified by legislation.
Customer information is an important part of our business, and we do not sell it. We share this information only in the cases described above and for the purposes described in this privacy policy with EMILE HENRY controls and which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees appropriate data processing.
Processing of identification and location data related to electronic communication
EMILE HENRY treats all data and messages created during communication as confidential. Our staff are bound by an obligation of secrecy and are prohibited from using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making telephone calls, sending e-mail and SMS messages and surfing the Internet, and may contain information about the parties involved, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.
EMILE HENRY manages communication identification and location information in accordance with applicable law for purposes such as service implementation and use, billing and technical development. consent, marketing. Data may also be used for invoicing other service providers to the extent necessary.
EMILE HENRY may also manage identification data in the event of misuse, data security breaches and fault repair. In all of the above situations, we only process identification and location data to the extent necessary to accomplish a certain specific task.
Use of location data
An actual location method where another person can track where another person is requires the consent of the person to be located. The customer may not be located at all if he or she refuses geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Persons authorized to manage identification and location data
Only specific persons at EMILE HENRY whose work requires access to identification and location data may process such data
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons entitled to handle data may only manage it to the extent required to perform individual tasks.
Duration of processing and storage of identification and location data
We process identification and location data for as long as is necessary for billing, technical development, troubleshooting, marketing, misuse investigation or data security purposes. However, handling takes place only to the extent required by the actions and without unduly compromising message confidentiality and privacy.
We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to store the data for a longer period. related to the collection of the invoice. Otherwise, data is stored to the extent permitted and required by the relevant legislation.
Web sites, tracking visits
We also collect data concerning visits to websites. This data includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the browser type.
Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate locations. As a rule, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection may be established at the request of the authorities.
Cookies
As a customer of EMILE HENRY, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help EMILE HENRY determine which sections of its websites are most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertising on the websites.
You can prevent the cookie from being stored by modifying your browser settings. In some cases, prevention may make it slower or impossible to navigate pages or the website.
Data security
We ensure the data security of our services by using methods commensurate with the severity and sophistication of the threats as well as the cost.
EMILE HENRY takes care to carry out actions aimed at preventing data security breaches or eliminating disruptions that affect data security. In addition, we use all means to ensure that message confidentiality or privacy is not unduly compromised when performing the above actions.